Thursday, April 14, 2011

FAQ: What is your standard turn around time?

One of the most frequently asked questions we get at ICL Imaging, is in regards to lead times.

Lead times can vary depending on pre-production services needed, the size of the large format printing order and what other jobs are running in house at that time.   
 Generally speaking however, Proofs can be generated from a print ready file in 24 hours.  Once the Proof is approved – most jobs are completed within 2 to 3 business days.

We do offer Priority Services for those jobs that are needed in less time.  To accommodate these “rush” jobs there is usually overtime involved and the rescheduling of other jobs to make room for yours.  Because of this, additional charges are required. 

For additional information please contact our Customer Service Representatives at:
(800) 662-3280 or email them at:  csr@icl-imaging.com

Thursday, April 7, 2011


ICL Imaging asked our clients, have you ever had a retractable bannerstand graphic become unattached from the top profile?

We asked this question because on occasion we get some retractable bannerstands back from clients to repair an unattached graphic.

First we confirmed that we were using the correct adhesive tape and were applying it correctly.
Then we discussed possible ways that the graphic could be handled - and how much pressure it would take to remove the top profile.

What we found out was that depending on the media substrate being used, the force to remove the top profile piece varied.  We also found out that by releasing the graphic from the highest position and letting it fall rapidly into the cannister would cause the profile to either become looser with each drop - or to come off altogether.

Warnings on how to release the graphic are now given to clients who purchase retractable bannerstands.

The problem still exists though when impatient sales reps are in a hurry to take down the graphic.  After attending and exhibiting at many trade shows, I know what it is like at the end of the last show day.  Let's get out of here as quickly as we can and grab a beer - but don't let go of that graphic!

For More Solutions Contact ICL Imaging